Support

Help with Glancio

Write to support@glancio.app with anything: a question, a bug, an idea. A person reads every email. It helps to say which phone or tablet you use, your Mac’s macOS version, and the Glancio version (in the app’s menu, under About).

What you need

• A Mac with macOS 12 or later, running Glancio for Mac (free).
• A phone or tablet: iPhone or iPad with iOS 15 or later, or Android 7.0 or later.
• Both on the same Wi‑Fi. On its own, without a Mac, the phone app works as a clock, nightstand, countdown, focus timer and photo frame.

The phone doesn’t find my Mac

• Make sure Glancio is open on the Mac (its icon is in the menu bar) and both devices are on the same Wi‑Fi, not a guest network.
• On iPhone and iPad, allow Local Network for Glancio in Settings › Privacy & Security.
• Some office and hotel networks block devices from seeing each other. Scan the code instead: on the Mac, open Displays › Add a display, and scan it with the phone’s camera.

Glancio Pro

• Get it in the phone app: tap the gear on any Screen, then Get Pro. Pro is tied to your Glancio account, so sign in first; it then works on up to 3 Macs and 5 phones and tablets.
• Bought it but don’t see it? Make sure you’re signed in with the same account, then tap Restore purchases on the Pro page.
• Cancel a subscription where you bought it: on iPhone or iPad in App Store subscriptions, on Android in Google Play subscriptions. Pro stays on until the end of the period you’ve paid for.
• Refunds are handled by the store: Apple at reportaproblem.apple.com, Google Play under Order history.

Your account and data

• Delete your account, in the app or by email.
• What Glancio collects, and what never leaves your Wi‑Fi: the privacy policy.
• The rules for using Glancio and Pro: the terms of use.